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  • Medellín, Colombia

  • Starting as soon as possible

  • 800 USD/month

  • 3 to 6 months

Company Info

"We are a tech startup based in Colombia. We are developing an exclusive network of Airbnb properties in Latin America. We assist both hosts and travelers from the moment of the booking, all the way through the arrival, stay and departure. We help visitors through their entire experience in their new city and provide hosts with new ways to maximize their income per booking. 

We are currently working with hosts in Medellin and Bogota. Our team of founders are experienced entrepreneurs who have successfully exited their previous ventures."


  • Under the guidance of management, assist with all tasks necessary to onboard and retain all Hosts (Property Owners and Managers or Hotel Operators)
  • Refine onboarding process to ensure smooth account activation
  • Develop and refine training materials for all Hosts to ensure platform adoption
  • Collect technical and process feedback from Hosts to ensure needs of Hosts are being met
  • Implement retention strategies to ensure high rate of monthly renewal and activity
  • Develop value add services for Hosts to increase monthly value
  • Implement, in conjunction with the Host acquisition team, a referral program
  • Measurement of all strategies in order to demonstrate results, improvement and repeatable processes to management


  • Ability to take high-level direction and then flush out and implement the details
  • Demonstrated experience delivering customer satisfaction and understanding the importance of client first
  • Experience engaging with clients via email, online chat, phone and in-person
  • Ability to use quantitative data to drive decisions
  • Experimental curiosity
  • Advanced level of written and verbal Spanish
  • Familiarity with Google Analytics, YouTube, Pipedrive and Trello
  • Understanding of video editing, webinar and screensharing software and techniques
  • Ability to work independently, accept personal responsibility and complete tasks to an exceptional standard